Refund policy

Last Updated: October 26, 2026

At AlliwantOfficial, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we are here to help. This Return and Refund Policy explains the conditions and procedures for returning eligible apparel items and requesting a refund.

Return Window

We accept eligible return requests within 30 days of the delivery date. To qualify for a return, items must meet the eligibility requirements outlined below.

If 30 days have passed since your order was delivered, we may be unable to offer a return or refund unless otherwise required by applicable law.

Return Eligibility

To be eligible for a return, items must generally meet the following conditions:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Original tags, packaging, and accessories should be included where applicable.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

  • Items must not show signs of damage, alteration, or excessive wear caused after delivery.

For hygiene and product-quality reasons, certain items may not be eligible for return if they have been worn, washed, damaged, or otherwise made unsuitable for resale, subject to applicable law.

Items That Cannot Be Returned

Some items may not qualify for return, including:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items returned without prior communication or the required order information.

  • Final-sale or clearly marked non-returnable items, where permitted by law.

If you receive an incorrect, defective, or damaged item, please contact us. We will review the issue and help determine an appropriate solution.

How to Request a Return

To start a return, please contact our customer service team by email before sending any items back.

Please include the following information in your request:

  • Your order number.

  • The name or description of the item you wish to return.

  • The reason for the return.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if the return is approved. Please do not send items back before receiving instructions from our customer service team, as this may delay processing.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and provide appropriate assistance in accordance with our policy and applicable law.

Original shipping fees, if any, may be non-refundable unless otherwise required by law or the return is due to an issue for which we are responsible.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to appear in your account. The exact timing may depend on your bank, card issuer, or payment provider.

If your refund has not appeared after this period, please check with your payment provider before contacting us for further assistance.

Exchanges

If you need a different size, color, or item, please contact us to confirm the available options. Exchanges are subject to product availability and approval. If an exchange is unavailable, you may request a return and place a new order for the desired item, subject to this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will do our best to assist with cancellation requests submitted before the order has been processed or shipped. Once an order has been shipped, it generally cannot be canceled and must follow the return procedure outlined in this policy.

Contact Us

If you have questions about returns, exchanges, or refunds, please contact us using the details below.

  • Store Name: AlliwantOfficial

  • Email: info@alliwantofficial.com

  • Phone: +1 (704) 712-6112

  • Address: 10312 Monrovia Dr, #103, Matthews, NC 28105, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

We appreciate your business and are committed to providing helpful customer service throughout your shopping experience.